How do I care for the jewelry?
Gold does not oxidize, but brass and silver will both tarnish over time. Exposure to humidity and chemicals (perfume, hair products, and makeup) will cause the jewelry tarnish faster. The metals can be shined with a polishing cloth. Be careful not to rub the stingray inlays or pearls with the polishing cloth, as this will damage the surface. 

How long will it take for my order to ship?
You can find specific leadtime info for each product in its description. Stock items ship in about 2 days, while non-stock items will ship within 2 weeks.

Can you rush my order?
Most likely! Email us at sales@colletteishiyama.com and let us know what you’d like to order and when you need it by.

Can you gift wrap my order?
Yes. Please include a note with your order.

What is the return policy?
We don’t accept returns, but we can accommodate exchanges within 2 weeks of receipt.

Do you do repairs / I lost an earring, can you make a half pair?
Yes. Contact us at sales@colletteishiyama.com. For half pairs of earrings, include a photo of the front and back of your earring.