FAQ

Collette Ishiyama

FAQ

Below are answers to some questions that we are frequently asked. If you have a question that isn’t addressed here, contact us at info@colletteishiyama.com

What are the black inlays made of?
Stingray leather, also know as shagreen. It is a durable material that has been used for centuries in applications ranging from the hilts of samurai swords to Art Deco period furniture and decorative objects. It is a by product leather, meaning that the primary reason it is harvested is for food. The leather would be discarded if there weren’t a market for it.

Tell me about the metals.
Not a question, but ok. The castings are made in NYC from recycled metals. The pieces are solid (not plated). The castings are nickel-free.

How do I care for the jewelry?
Brass and silver will both tarnish over time. Exposure to humidity and chemicals (perfume, hair products, and makeup) will cause the jewelry tarnish faster. The metals can be shined with a polishing cloth. Be careful not to rub the stingray with the polishing cloth, as this will damage the surface. The stingray can be gently cleaned with a soft, dry toothbrush. Store jewelry somewhere dry, preferably in a ziplock bag.

How long will it take for my order to ship?
You can find specific leadtime info for each product in its description. Stock items ship in about 2 days, while non-stock items will ship within 2 weeks.

Can you rush my order?
Most likely! Email us at sales@colletteishiyama.com and let us know what you’d like to order and when you need it by.

Can you gift wrap my order?
Yes. All orders are packed in a cotton pouch inside a kraft paper jewelry box. If you’d like a personalized note and a bow, email us at sales@colletteishiyama.com

What is the return policy?
We don’t accept returns, but we can accommodate exchanges within 2 weeks of receipt.

Do you do repairs / I lost an earring, can you make a half pair?
Yes. Contact us at sales@colletteishiyama.com. For half pairs of earrings, include a photo of the front and back of your earring.

Do you make custom pieces?
Yes. Contact Collette at collette@colletteishiyama.com for more info.

What's your cat like?
Excellent question.  She's like this.
You can buy a ring of her here or here, and some earrings here.